Fallon Health Secretary/Receptionist for Growing Elder Care Company in Leominster, Massachusetts
About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.
About Summit ElderCare
Fallon Health operates the largest Program of All-Inclusive Care for the Elderly (PACE) in New England and the fifth largest in the country. Called Summit ElderCare, Fallon’s PACE helps provide older adults and their caregivers with a welcome alternative to nursing home care. Participants in Summit ElderCare have access to comprehensive medical services and social support at a Summit ElderCare site while they keep the independence of living in their own homes and communities.
Brief summary of purpose: The SE Secretary/Receptionist has overall responsibility for all daily front office functions. Ability to direct all calls to the appropriate department and staff and obtain and convey messages. Ability to handle a multi-line phone system efficiently with comparison and calmness. Responsible for the maintenance of records of transportation for the members of the program and maintain a good relationship with our transportation vendor. Serves as the primary contact for all transportation concerns. Responsible for all daily incoming and outgoing mail, faxes and copying needed for all departments.
Responsible for scheduling all outside medical appointments as well as intakes, obtaining medical records and scheduling transportation if necessary
Maintaining the Electronic Health Record (EHR) utilizing NextGen ensuring that charts are current
Entering authorizations using QNXT
Scan all medical records from current and previous providers accurately and in a timely manner within the HER
Generally establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards
Scheduling intakes and processing the paperwork for the intakes.
Input of new enrollee information into NextGen
Cover Receptionist as needed
High school graduate or equivalent
Alzheimer’s certification or willing to be certified essential. CPR certification or willingness to be certified essential.
2 years of customer service, secretarial, or receptionist postion
Computer Skills (Word, Excel, Power Point) is a must
Knowledge of IDX is desirable
Spanish-speaking highly desirable.
Job ID 5605
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