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Fallon Health Care Coordinator (Navigator) - Khmer prefered in Lowell, Massachusetts


Passionate about Helping People? Enjoy working with the Elderly? Looking for No Weekends/ No Holidays & Work/Life Balance?

This Care Coordinator (Navigator) will be working Remotely while coverig the Lawrence and Lowell areas and needs someone that speaks Khmer.

About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.

About NaviCare :

Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. Apersonalized primary care team manages and coordinates the NaviCare member’s health care by working with each member, the member’s family and health care providers to ensure the best possible outcomes. The Navigator is an integral part on an interdisciplinary team focused on care coordination, care management and improving access to and quality of care for Fallon members.

Brief summary of purpose:

The Care Coordinator or Navigator partners with Fallon Health Care Team staff and other providers to communicate at all times what is occurring with the member and their status. The Care Coordinator or Navigator seeks to establish telephonic and face to face (depending upon product and circumstance) relationships with the member/caregiver(s) and provider partners to better ensure ongoing service provision and care coordination, consistent with the member specific care plan.In order to effectively advocate for member needs, the Care Coordinator or Navigator may make in home or facility visits (depending upon the product and circumstances) with or without other Care Team members to fully understand a member’s care needs.


Responsibilities include but not limited to:

  • Coordinating care and community-based services for members of the NaviCare program

  • Central point of contact for member and providers, facilitating to meet member needs and transitions

  • Conducting telephonic assessments and may conduct face to face member visits to assess members utilizing TruCare Assessment Tools

  • Maintaining member records- including but not limited to adhering to CMS regulatory requirements, documentation, outreaching to members to educate and coordinate clinical/preventative screenings

  • Establishing and developing effective working relationships with community partners such as housing staff, adult day health care staff, assisted living staff, group adult foster and adult foster care staff, rest home staff, long term care facilities and other providers including primary care providers with the goal to facilitate member specific communication, represent Fallon Health in a positive and effective manner, and work to grow membership in the various Fallon Health products as applicable



  • College degree (BA/BS in Health Services or Social Work) preferred


  • Satisfactory Criminal Offender Record Information (CORI) results. Reliable transortation required


  • 2+ years job experience in a managed care company, medical related field, or community social service agency required

  • Understanding of hospitalization experiences and the impacts and needs after facility discharge required

  • Proficient in Microsoft Office applications

  • Knowledge of computer-based phone system preferred

  • Ability to speak Khmer

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Location US-MA-Lowell

Posted Date 1 month ago (10/21/2021 8:21 AM)

Job ID 6563

# Positions 1

Category Administrative/Clerical