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Fallon Health Service Coordinator - Growing Elder Service Plan in Springfield, Massachusetts


About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.

About Summit ElderCare :

Fallon Health operates the largest Program of All-Inclusive Care for the Elderly (PACE) in New England and the fifth largest in the country. Called Summit ElderCare, Fallon’s PACE helps provide older adults and their caregivers with a welcome alternative to nursing home care. Participants in Summit ElderCare have access to comprehensive medical services and social support at a Summit ElderCare site while they keep the independence of living in their own homes and communities.

Position Purpose:

Provides coordination, scheduling and problem resolution for all approved home care services for SE participants. Documents all actions in a timely manner in an electronic medical record (EMR). Supports other program administration needs as assigned.


  • • Coordinates and schedules home care services to implement the plan of care established by the interdisciplinary team (IDT).    

  • Works collaboratively with Home Care nurses and other staff, vendors, participants and families to support SE’s mission, promote high quality care and service as well as positive internal and external customer relations    

  • Communicates with homecare agencies and other vendors to coordinate services including initial orders, changes, cancellations and resumption of services.  

  • Demonstrates professionalism and acts as an ambassador for Fallon Health and Summit ElderCare at all times 

  • Emails or faxes open case needs to homecare agencies as required. 

  • Effectively utilizes established systems and procedures to identify problem cases and alert management of need for additional interventions.    

  • Follows up on all non-assigned cases as required until services are secured.    

  • Documents all vendor authorizations and service coordination efforts in the EMR and other identified systems as assigned.

  • Documents all participant related telephone calls in the EMR.      

  • Faciliates timely delivery of service authorizations to vendors.      

  • Maintains a positive working relationship with peers, vendors and other staff.     

  • Maintains an accurate record of participants’ home care services in a designated format.

  • Utilizes established systems to track data as assigned. Prepares reports as requested.

  • Conducts periodic audits of claims paid to ensure services were authorized by the IDT and facilitates resolution of identified issues.

  • Is expected to be a part of the weekend on call rotation.

  • Performs photocopying, faxing and other clerical duties as required.

  • Performs other duties as assigned by Operations Manager and other leadership staff.


E ducation: High School diploma or equivalent *     *

License: Not applicable *     *

Certification: Not applicable *     *

Experience: Past home care coordination e xperience highly desirable. Previous customer service experience preferred. * *

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*    *

Location US-MA-Springfield

Posted Date 1 month ago (3/2/2020 5:21 PM)

Job ID 5939

# Positions 1

Category Administrative/Clerical