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Fallon Health ACO RN Nurse Case Manager - Cancer Program in Worcester, Massachusetts


About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.

About NaviCare :

Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. Apersonalized primary care team manages and coordinates the NaviCare member’s health care by working with each member, the member’s family and health care providers to ensure the best possible outcomes.

Brief Summary of Purpose :

The Nurse Case Manager (NCM) Internal is focused on care coordination and improving quality of care and access to services for our ACO Fallon members in the Cancer Program. The NCM Internal supports the Clinical Integration Team in a role that does not routinely complete in-home/facility face-to-face visits with members and/or providers. Responsibilities include telephonically assessing a Members clinical/functional status to identify ongoing special conditions and providing education. Develops and implements an individualized, coordinated care plan in collaboration with the member and Primary Care Provider and/or specialist and other community partners to ensure quality outcomes in a cost effective way. Communicates with member/family/caregiver(s) in accordance with frequency of Case Management contact guidelines. Works collaboratively with other members of the Clinical Integration Team including the ACO, to provide overall case management, care plan oversight, and care coordination for our members.


Member Assessment, Education and Advocacy

  • Completes telephonic assessmentsutilizing a variety of interviewing techniques, including motivational interviewing, and employs culturally sensitive strategies to assess a Members clinical/functional status to identify ongoing special conditions

  • Develops and implements an individualized, coordinated care plan, in collaboration with the member and Primary Care Provider and/or specialist and other community partners

  • Performs medication reconciliations

  • Performs Care Transitions Assessments – per Program Processes

  • Utilizing clinical judgment and nursing assessment skills, completes the Program Assessment Tools and Minimum Data Set Home Care (MDS HC) Form when a member’s medical/functional status changes that warrants a change in rating category to ensure members are in the correct State defined rating category for products that require such

  • Maintains up to date knowledge of Program benefits, Plan Evidence of Coverage details, and department policies and processes and follows policies and processes as outlined to be able to provide education to members and providers; performing a member advocacy and education role including but not limited to member rights

  • Serves as an advocate for members to ensure they receive Fallon Health benefits as appropriate and if member needs are identified but not covered by Fallon Health, works with community agencies to facilitate access to programs such as community transportation, foodprograms, and other services available through senior centers and other external partners

  • Follows department and regulatory standards to authorize and coordinate healthcare services ensuring timeliness in compliance with documented care plan goals and members benefit package

  • Assesses the Member’s knowledge about the management of current disease processes and medication regimen, provides teaching to increase Member/caregiver knowledge, and works with the members to assist with learning how to self-manage his or her health needs, social needs or behavioral health needs

  • Collaborates with appropriate team members to ensure health education/disease management information is provided as identified

  • Collaborates with the interdisciplinary team in identifying and addressing high risk members

  • Educate members on preventative screenings and other health care procedures such as vaccines, screenings according to established protocols and program processes such initiatives involving Key Metrics outreach

  • Ensures members/PRAs participate in the development and approval of their care plans in conjunction with the care team

  • Strictly observes HIPAA regulations and the Fallon Health Policies regarding confidentiality of member information

  • Supports Quality and Ad-Hoc campaigns

Care Coordination and Collaboration

  • Provides culturally appropriate care coordination, i.e. works with interpreters, provides communication approved documents in the appropriate language, and demonstrates culturally appropriate behavior when working with member, family, caregivers, and/or authorized representatives

  • With member/authorized representative(s) collaboration develops member centered care plans by identifying member care needs while completing program assessments and working with the Navigator to ensure the member approves their care plan

  • Monitors progression of member goals and care plan goals, provides feedback and works collaboratively with care team members and work effectively in a team model approach to coordinate a continuum of care consistent with the Member’s health care goals and needs

  • Works collaboratively with Fallon Health Pharmacist, referring members in need of medication review based upon Program process

  • Develops and fosters relationships with members, family, caregivers, PRAs, vendors and providers to ensure good collaboration and coordination by streamlining the focus of the Member’s healthcare needs utilizing the most optimal treatment approach, promoting timely provision of care, enhancing quality of life, and promoting cost-effective care

  • Actively participates in internal clinical rounds

Regulatory Requirements – Actions and Oversight

  • Completes Program Assessments, Minimum Data Set Home Care (MDS HC) Assessments, Transition of Care Assessments, and Care Plans in the Centralized Enrollee Record and Virtual Gateway according to Regulatory Requirements and Program policies and processes for products that require such

  • Knowledge of and compliance with HEDIS and Medicare 5 Star measure processes, performing member education, outreach, and actions in conjunction with the Navigator Team

  • Performs other responsibilities as assigned by the Manager/designee.

  • Supports department colleagues, covering and assuming changes in assignment as assigned by Manager/Designee.



Graduate from an accredited school of nursing mandatory and a Bachelors (or advanced) degree in nursing or a health care related field preferred.


License: Active, unrestricted license as a Registered Nurse in Massachusetts & current Driver’s license and a vehicle to be used for home visits

Certification : Certification in Case Management strongly desired

Other: Satisfactory Criminal Offender Record Information (CORI) results


  • 1+ years of clinical experience as a Registered Nurse managing chronically ill or experience in a coordinated care program required

  • Oncology and/or Hospice RN experience

  • Understanding of hospitalization experiences and the impacts and needs after facility discharge required

  • Effective case management and care coordination skills and the ability to assess a member’s activities of daily function and independent activities of daily function and the ability to develop and implement a care plan that meets the member’s need working in partnership with a care team preferred

  • Familiar with NCQA case management requirements preferred

  • Experience with telephonic interviewing skills and working with a diverse population, that may also be Non-English speaking, preferred

AND IF Working with the Fallon Health ACO Member Population:

  • 2+ years of clinical experience as a Registered Nurse working with people up to age 65 with a focus on working with people that are on MassHealth coverage and may be encountering social, economic, and/or multi complex medical and or behavioral health conditions required

  • Experience working in a community social service agency, skilled home health care agency, State Agency such as the Department of Mental Health (DMH), Department of Developmental Services (DDS), Department of Children and Families (DCF), and/or the Department of Youth Services (DYS), or other agency servicing those in need preferred

Performance Requirements including but not limited to:

  • Excellent communication and interpersonal skills with members and providers via telephone

  • Exceptional customer service skills and willingness to assist ensuring timely resolution

  • Excellent organizational skills and ability to multi-task

  • Appreciation and adherence to policy and process requirements

  • Independent learning skills and success with various learning methodologies including but not limited to: self-study, mentoring, classroom, and group education

  • Working with an interdisciplinary care team as a partner demonstrating respect and value for all roles and is a positive contributor within job role scope and duties

  • Willingness to learn insurance regulatory and accreditation requirements

  • Knowledgeable about software systems including but not limited to Microsoft Office Products – Excel, Outlook, and Word

  • Familiar with Excel spreadsheets to manage work and exposure and familiarity with pivot tables

  • Accurate and timely data entry

  • Effective case management and care coordination skills and the ability to assess a member’s activities of daily function and independent activities of daily function and the ability to develop and implement a care plan that meets the member’s need

  • Knowledge about community resources, levels of care, criteria for levels of care and the ability to appropriately develop and implement a care plan following regulatory guidelines and level of care criteria

  • Ability to effectively respond and adapt to changing business needs and be an innovative and creative problem solver

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location US-MA-Worcester

Posted Date 2 months ago (5/11/2020 10:35 AM)

Job ID 5979

# Positions 1

Category Nursing