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Fallon Health Director of Accounting Operations in Worcester, Massachusetts


About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.

Brief summary of purpose:

The Director of Accounting Operations is a key strategic partner to management across the organization. The role requires demonstrated proficiency in payroll and accounts payable processing in addition to a track record of continuous business process improvement. The role requires a superior knowledge of payroll regulations and accounts payable business processing. The role will also include preparation of abandoned property filings and oversight of staff to perform required due diligence procedures. The role requires exceptional business process documentation skills and ability to work closely with both external auditors and state taxing authorities.

The Director will use creative means and their significant knowledge base to evaluate and solve complex problems, gather and analyze relevant data and exercise independent judgement in the development of appropriate recommendations and solutions. The Director has significant latitude in planning and executing their workload and will operate independently within a broadly defined set of corporate policies and practices that they help to develop and enforce. It is expected that the Director will provide guidance that could have substantial impact on the Organization and its resources, therefore, they will need to successfully interact with management and senior personnel on matters requiring coordination across organizational lines. The successful candidate will have extensive expertise and the ability to design, develop, lead, coach and retain a high performing operational team.


Primary Job Responsibilities

  • Work seamlessly within the accounts payable system to record / approve transactions in order to appropriately report the financial activity of the organization

  • Oversight of premium refund processing

  • Review / perform internal account reconciliations with a high degree of accuracy

  • Respond to all audit requests by external auditors, state regulators and taxing authorities related to accounts payable, payroll and abandoned property

  • Manage bi-monthly payroll process and ensure compliance with state payroll taxes in approximately 20 states

  • Prepare abandoned property compliance and state filings for review by the VP Corporate Controller

  • Develop process documentation for payroll processing and accounting processes for Fallon Health Weinberg

  • Oversight of MLR member refund processing and documentation of process

  • Manage department activities through the oversight of staff which may reside in different functions, support different locations / products and have varying degrees of technical competency

  • Assemble an effective and efficient team of key resources – motivate, mentor, lead and coach them in a way that leads to overall departmental success

  • Develop and present actionable recommendations and solutions to management that will impact key financial operations


Complex problem solving:

  • Breaks down a complex problem or assignment into simple, manageable tasks

  • Quick learner who is not afraid to solve problems that are not well defined

  • Able to disseminate findings / information to other team members in an effective manner

Critical thinking:

  • Strong understanding of the business

  • Objective analysis of facts and issues resulting in independent judgment

  • Able to apply technical expertise and observations in a way that enhances the overall performance of the organization

  • Eager to acquire new knowledge and understand relationships between variables even when application is not immediately apparent


  • Creative thinker who can introduce innovative ideas and approaches

  • Inspiring leader to team members and peers

People management:

  • Ability to assemble, lead and develop a high performing reporting and analytics team

Coordinating with others:

  • Ability to build partnerships, influence decisions, work in a collaborative style

  • Recognizes how their work will impact Organizational strategy and goals

Emotional intelligence:

  • Takes initiative and executes independently

  • Self-starter and motivator, able to remain focused on task in the absence of clear direction

  • Handles interpersonal relationships with professionalism

Judgment and decision making:

  • Executes good judgment in decision making

  • Recommendations are supported by quantitative and qualitative data

Service orientation:

  • Excellent verbal and written communication skills

  • Ability to explain and provide context for work products and model outputs

  • Talent for anticipating the needs of others and a strong desire to meet those needs


  • Demonstrates willingness to change an opinion when presented with new or contrary information

  • Demonstrates persistence in achieving objectives in the face of challenges and is willing to work toward a collaborative outcome

Cognitive flexibility:

  • Ability to switch between concepts and tasks with ease

  • Address multiple priorities simultaneously

  • Change approach as necessary to address varying levels of financial acumen throughout Fallon Health

  • Maintains flexibility in a fast-paced environment and evolves to meet changing business needs



Bachelor’s degree in accounting or finance or equivalent experience and Certified Payroll Professional (CPP)


Certified Payroll Professional Preferred


Demonstrated proficiency in performing accounting, analytic assignments, accounts payable and payroll

  • At least 8+ years of experience in a managed care environment (will consider other relevant health care, social service, insurance or not-for-profit experience)

  • Experienced user of software applications necessary to achieve job requirements (ex. Oracle, Smart View, DayForce, etc.)

  • Microsoft Office super-user

  • Strong knowledge of the following:

  • Accounts Payable processing

  • Payroll processing

  • Abandoned property process and filings

  • MAR, Independent Financial and SOC 1 audit requirements

  • Process documentation

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location US-MA-Worcester

Posted Date 4 weeks ago (11/9/2021 4:19 PM)

Job ID 6599

# Positions 1

Category Finance