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Fallon Health Operations Systems Analyst - Growing Healthcare Organization in Worcester, Massachusetts

Overview

About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org.

This position supports Computer Operations and System Access during normal business hours. The role is part of an off-hours, on-call rotation for outages and job failures.

Responsibilities

  1. Build, maintain and monitor Autosys jobs, usage and performance; troubleshoot issues

  2. Automating, administering and supporting file transfer within the various MFT tools (GlobalScape, SFTP, etc) including encryption and scripting

  3. Backup and restoration processes (Networker); offsite tape restoration and coordination

  4. Off hours on-call support and timely closure of incidents and requests

  5. Analyze incidents/outages and implement preventative measures to prevent reoccurrence

  6. Propose and implement system and operational enhancements including automation opportunities where possible

  7. Creating and maintaining documentation in support of the environment; training backup to ensure zero support gaps

  8. System access management for domain, applications and folder structures

  9. SQL server administration

  10. MAR and SOC audit support for HIPAA compliance

Qualifications

High School Diploma, some college or technical experience to commensurate

  • 2 or more years directly related experience in IT support

  • 2+ years’ experience in Autosys job schedule operations and administration

  • Expertise with MFT (GlobalScape a plus)

  • JIL/Shell Scripting

Understands importance of customer service and responsiveness with a strong sense of urgency.

PM16

Job ID 5799

# Positions 1

Category Information Technology

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