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Fallon Health RN Manager of Quality and Staff Development – Great Elder Day Services Program! in Worcester, Massachusetts


About Summit ElderCare:

Fallon Health operates one of the largest Programs of All-Inclusive Care for the Elderly (PACE) in the country. Called Summit ElderCare, Fallon’s PACE program helps older adults and their caregivers to avoid or delay nursing home care. Participants in Summit ElderCare are cared for by a team of professionals and have access to social support and a wide array of medical services in one convenient location while they keep the independence of living in their own homes and communities.

Brief Summary of Purpose:

Successful implementation of the Quality Improvement Plan, including development of an annual work plan, conducting educational needs assessments, implementing training plan and maintaining supporting documentation in these areas.


Primary Job Responsibilities:

  • Identify opportunities for program improvement through monitoring of incident and grievance reports

  • At the direction of the Quality and Utilization Management Committee and leadership develop plan, organize, and implement the SE Quality Improvement Program

  • Analyze data and generate reports to address quality of care and risk issues

  • Oversee the process of investigation and reporting of incidents and grievances.

  • Ensure maintenance data that supports clinical quality improvement activities, HPMS reporting, and other external reporting requirements. Analyzes clinical tracking logs and monitors for patterns and trends

  • Development and delivery of educational programs based on annual training needs assessment

  • Ensure program compliance with PACE personnel training requirements

  • Support site specific quality initiatives



Bachelor’s degree required.


RN Licensed in Massachusetts


  • 5 years’ experience working in health care setting, one year in related area of performance improvement and/or staff education

  • Excellent verbal and written communication skills; strong presentation skills

  • Supervisory or project management experience preferred

About Fallon Health:

Fallon Health is a mission-driven not-for-profit health care services organization based in Worcester, Massachusetts. For 45 years we have been improving health and inspiring hope in the communities we serve. Committed to caring for those who need us most, we pride ourselves on providing equitable access to coordinated, integrated care for our members with a special focus on those who qualify for Medicare and Medicaid. We also serve as a provider of care through our Program of All-Inclusive Care for the Elderly (PACE). Dedicated to delivering high quality health care, we are continually rated among the nation’s top health plans for member experience and service and clinical quality.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Fallon Health Vaccination Requirements:

To protect the health and safety of our workforce, members and communities we serve, Fallon Health now requires all employees to disclose COVID-19 vaccination status. As of 2/1/2022 all roles not designated as “Remote” require full COVID-19 vaccination and Fallon Health will obtain the necessary information from candidates prior to employment to ensure compliance. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.


Location US-MA-Worcester

Posted Date 1 month ago (2/14/2023 2:05 PM)

Job ID 7190

# Positions 1

Category Other